Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") are a legally binding agreement between you ("User", "you", or "your") and Replova ("we", "us", or "our"), governing your access to and use of the Replova platform available at getreplova.com (the "Service").

By creating an account, clicking "I agree", or using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

You must be at least 18 years old to use Replova. By using the Service, you confirm you meet this requirement.

Description of Service

Replova is a software-as-a-service (SaaS) platform that helps business owners automatically respond to Google reviews using artificial intelligence. The core functionality of the Service includes:

• Connecting to your Google Business Profile via OAuth 2.0 with your explicit authorisation
• Fetching customer reviews from your Google Business Profile listing using the Google Business Profile API
• Generating AI-powered reply suggestions based on your business name, review content, and selected tone
• Automatically posting owner replies to your Google Business Profile reviews on your behalf
• Maintaining a history of reviews and replies in your Replova dashboard
• Providing analytics on review performance and reply activity

Google API Usage & Compliance

Replova uses Google APIs to provide the Service. By connecting your Google account to Replova, you agree to the following:

Google's Terms of Service

Your use of the Service is also subject to Google's Terms of Service and the Google API Services User Data Policy. In the event of a conflict between these Terms and Google's Terms, Google's Terms shall prevail with respect to Google API usage.

Scope of Access

When you connect your Google account, Replova requests access only to the following Google API scopes:

• https://www.googleapis.com/auth/business.manage — to read your Google Business Profile reviews and post owner replies on your behalf
• email — to identify your Google account
• profile — to display your name in the Replova dashboard

We do not request access to your Gmail, Google Drive, Google Contacts, Google Calendar, or any other Google service outside of Google Business Profile.

Your Authorisation

By connecting your Google account, you explicitly authorise Replova to:

• Read reviews from your Google Business Profile on a recurring schedule (every 5 minutes)
• Post AI-generated replies to unanswered reviews on your behalf
• Store your OAuth access token and refresh token to maintain continuous access without requiring repeated sign-ins

Revoking Google Access

You may revoke Replova's access to your Google account at any time via Settings → Disconnect Google inside the app, or via myaccount.google.com/permissions. Upon revocation, Replova will immediately stop accessing your Google Business Profile.

Accounts & Registration

To use Replova, you must create an account by providing your name, email address, and a password, or by signing in with Google. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials and not share them with others
• Notify us immediately at support@getreplova.com if you suspect unauthorised access to your account
• Accept responsibility for all activity that occurs under your account
• Use one account per person — creating multiple accounts to circumvent limitations is not permitted

We reserve the right to refuse registration, suspend, or terminate accounts at our sole discretion, particularly in cases of suspected fraud, abuse, or violation of these Terms.

Acceptable Use Policy

You agree to use Replova only for lawful purposes and in accordance with these Terms. You must not use the Service to:

• Post false, misleading, defamatory, or fraudulent content as review replies
• Violate Google's Review Policies or any other Google policies
• Impersonate any person, business, or organisation in review replies
• Post replies that contain spam, harassment, hate speech, or illegal content
• Attempt to manipulate Google's review system or engage in review fraud
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Use automated means to access the Service beyond its intended functionality
• Interfere with or disrupt the integrity or performance of the Service
• Circumvent any security or access control measures
• Resell, sublicense, or commercially exploit the Service without our written permission

Subscription & Billing

Free Trial

Replova offers a 14-day free trial with no credit card required. At the end of the trial period, you may choose to subscribe to a paid plan to continue using the Service.

Paid Plans

Paid subscriptions are billed on a monthly or annual basis, depending on your selected plan. All fees are stated in US Dollars (USD) unless otherwise specified. By providing payment information, you authorise us to charge the applicable fees to your payment method on a recurring basis.

Cancellation

You may cancel your subscription at any time from your account Settings. Cancellation takes effect at the end of your current billing period. We do not offer refunds for partial billing periods, except where required by applicable law.

Price Changes

We reserve the right to modify our pricing. We will provide at least 30 days advance notice of any price changes via email. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Taxes

You are responsible for all applicable taxes, levies, or duties associated with your purchase, excluding taxes based on Replova's net income.

Your Data

Ownership

You retain full ownership of all data you provide to Replova, including your business information, Google review data fetched on your behalf, and replies generated through the Service ("Your Data"). We do not claim any ownership rights over Your Data.

Licence to Replova

By using the Service, you grant Replova a limited, non-exclusive, worldwide licence to access, store, process, and display Your Data solely for the purpose of providing and improving the Service. This licence terminates when you delete your account.

Data Handling

We handle your data in accordance with our Privacy Policy. We implement industry-standard security measures to protect your data from unauthorised access, loss, or disclosure.

Account Deletion

You may delete your account at any time from Settings. Upon deletion, we will permanently remove your personal data, Google OAuth tokens, and business information from our systems within 7 days, and from all backups within 30 days.

Intellectual Property

The Replova platform, including its software, design, user interface, branding, and all content created by us (excluding Your Data), is owned by Replova and protected by intellectual property laws. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable licence to use the Service for your business purposes in accordance with these Terms. This licence does not include the right to copy, modify, distribute, sell, or create derivative works from any part of the Service.

The Replova name, logo, and associated trademarks are the property of Replova. You may not use our trademarks without our prior written consent.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, error-free, or available at all times
• AI-generated replies will be accurate, appropriate, or free from errors
• The Service will meet your specific business requirements
• Results obtained from using the Service will be accurate or reliable
• The Service will remain compatible with Google's APIs, which are subject to change at Google's discretion

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REPLOVA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, business, or goodwill
• Damage to your business reputation arising from AI-generated replies
• Costs of substitute services
• Any damages arising from unauthorised access to your Google account
• Interruption or cessation of Google API access

IN NO EVENT SHALL REPLOVA'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO REPLOVA IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Replova and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Service or violation of these Terms
• Any review replies posted to your Google Business Profile through Replova
• Your violation of any third-party rights, including Google's Terms of Service or Review Policies
• Your violation of any applicable laws or regulations

Termination

Termination by you

You may terminate your use of the Service at any time by cancelling your subscription and deleting your account from Settings. Upon termination, your access to the Service will cease at the end of your current billing period.

Termination by Replova

We reserve the right to suspend or terminate your account and access to the Service immediately, without prior notice, if:

• You materially breach these Terms and fail to cure the breach within 7 days of notice
• You use the Service to post content that violates Google's policies, applicable laws, or these Terms
• We are required to do so by law or legal process
• We reasonably believe your account poses a security risk
• You engage in fraudulent, abusive, or harmful behaviour

Effect of termination

Upon termination, your licence to use the Service ends immediately. We will delete your data in accordance with our Privacy Policy. Sections 8 (Intellectual Property), 9 (Disclaimer), 10 (Limitation of Liability), 11 (Indemnification), and 13 (Governing Law) survive termination.

Governing Law & Disputes

These Terms are governed by and construed in accordance with applicable law. Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, you agree to submit to binding arbitration or the exclusive jurisdiction of the courts in the jurisdiction where Replova operates, as applicable.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Send an email notification to all registered users at least 14 days before the changes take effect
• Display a prominent notice inside the Replova app

For minor changes (grammar, formatting, clarifications that do not affect your rights), we will update the page without prior notice.

Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of those Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your account.

Contact Us

For questions about these Terms, to report a violation, or for any legal enquiries:

Replova
Website: getreplova.com
Legal: legal@getreplova.com
Support: support@getreplova.com

These Terms were last updated on May 22, 2026. See also our Privacy Policy.